delivery & returns
All Europe orders are usually subject to a delivery charge (unless a promotion is running). Orders are processed for delivery on working days (Monday - Friday excluding Bank Holidays). All orders placed before 12pm are despatched that day. If your order is placed after 12pm it will be despatched the next working day.
We aim to deliver your goods within 3-7 working days after your payment has been processed.
We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.
Any orders placed on a Friday for 'Next Day' delivery will be delivered the next working day, Monday.
Our International orders are shipped via Airmail to the destination country and then via your local postal service. European orders normally arrive within 3-7 days and to the rest of the world between 7-14 days. Parcels can take slightly longer due to postal delays. If your order is being shipped outside of the European Union (EU), customs charges and taxes may apply that you will need to pay directly. If you have any questions regarding overseas delivery please contact email@example.com
We hope that you are happy with your order but if for any reason you are not, you may return your order at any time up to and including 7 days from the date of delivery provided the goods remain unopened and in their original packaging. Please note, 100ml bottles are non-refundable as they are designed for trial purposes. You are required to arrange and pay for postage of any returned goods.
To arrange a return please contact firstname.lastname@example.org and we will allocate you a Returns Code and returns address. Please include this code with the package to ensure we can process your return as efficiently as possible.
Once we receive your returned goods a refund, if appropriate, will be issued for the full value of your purchases. This will be charged back as a credit to the card used for the original purchase.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature such as your POST SERVICE Country (Recorded Delivery). Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care.
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